FREQUENTLY ASKED

At WTFDrip, we prioritize fairness above all else. We've taken great care to ensure that every unboxing experience is transparent and verifiable. Our cutting-edge technology allows you to independently confirm the outcome of each unboxing, ensuring there are no secrets or tricks involved. We believe that transparency is essential for the entire Mystery Box industry, which is why we're dedicated to promoting fairness and authenticity.

Our Provably Fair System sets us apart from other Mystery Box retailers. We're completely open about how our algorithm works, and we can even prove it to you. Unlike other companies that can't explain how they pack their boxes, we assure you that our boxes are packed fairly, with no risk of foul play. For a further understanding of its functionality, feel free to explore our documentation by clicking on the “Fairness” page.

To purchase a box, you'll need to utilize in-store credit, which can be conveniently topped up through various methods. Click the 'Top-up' button located at the top right of the page to access purchase options.

Once your account is funded, you're all set to start unboxing. Browse through our assortment of available boxes, select the one that catches your eye, and proceed to make your purchase.

Box Battles offer an exciting opportunity for users to engage in PvP mode or challenge our PvP Bot. Initiating a battle is simple: create one with your preferred boxes and await an opponent, or opt to face our PvP Bot. Alternatively, join an existing battle created by another user. The winner, determined by the higher value, claims the contents from both parties. Even in defeat, players earn XP equivalent to the battle's value. Every game, including bot encounters, is subject to verification through our Provably Fair system, guaranteeing fairness for all participants.

We host giveaways every hour, day, and week. Simply deposit the specified amount into your balance, and you'll be automatically entered. Winners are selected when the timer expires. If you miss the draw, you can review past winners by clicking on any of the previous giveaways. Best of luck!

When you're prepared to place your order, navigate to your inventory and choose the item you wish to receive. Look for the order button, which will guide you through entering your shipping details. Ensure that all information is entered accurately, with particular attention to your email address, as it is essential for completing the delivery process.

Once you've redeemed an item and provided your shipping details, our team will begin processing your order within three business days. Shipping times typically vary between two days and one month. Rest assured, we'll furnish you with a tracking link so you can monitor your item's progress. If you don't receive this immediately, there's no cause for concern; it's likely due to our authentication process for your goods.

Additionally, please bear in mind international customs regulations, as each country imposes its own taxes and fees. We accurately declare the item's value along with shipping costs to customs. However, you are responsible for any taxes and fees levied by your local government.

Currently, we exclusively ship to the following countries: Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, and the United States.

After our shipping team has processed your item and its status is marked as 'ordered' we'll provide you with a tracking link on your account's deliveries page. This link allows you to monitor your item's journey. Typically, processing takes three working days, but in some cases, it may take up to a couple of weeks.

We know you’re eager to receive your item, so we try to work as fast as we can!

Typically, depending on your location, you can expect the items to arrive at your door within 10 to 15 business days on average.

We provide free shipping for almost every item on WTFDrip. However, international customs may levy taxes and fees, which are the responsibility of the recipient. Our customs declaration accurately reflects the item's value and shipping costs.

Certainly! If your order hasn't been processed yet, you can simply navigate to 'My Orders' in your profile and select 'Cancel Order' for the one you'd like to cancel.

We make every effort to prevent order cancellations, but there are instances beyond our control where they may occur. Typically, this is due to missing shipping information, unavailable product stock, or other unavoidable circumstances.

For precise details regarding the cancellation of your order, please reach out to us via email at [email protected] or through discord. Our team will promptly assist you to ensure you can proceed with ordering the same or a different product.

Certainly, if you've redeemed a physical item, and it arrives damaged or faulty, we'll gladly refund your account with in-store credit. Simply return the item to us, and reach out to [email protected] for assistance in resolving the issue. We're here to help you every step of the way.

If you're not completely satisfied with your unboxed item, you have the option to swiftly exchange it for another item you like or for in-store credit. With a diverse range of cool products in our store, we're confident you'll discover something you love.

We enforce a daily withdrawal limit on accounts, which resets every 24 hours. If this limit is reached, the status will show as 'pre-approval' and await manual confirmation from our finance team. Rest assured, our team is alerted to every pending request, eliminating the need for you to reach out to us.

Upon approval, your withdrawal will be processed to the wallet address you provided, requiring no further action from you. Please be aware that, on rare occasions, this process may take a few hours.

Certainly! Please reach out to our customer service team and provide the details of the data you wish to have deleted from WTFDrip.com.

We're committed to ensuring a seamless and enjoyable experience, and we welcome any questions, inquiries, or feedback you may have. Simply email [email protected], and our team will promptly respond.

We have a dedicated team that works daily to assess the value of each product and ensure they remain current. However, some products experience constant fluctuations due to their inherent volatility, which can impact both their value in your inventory and within the boxes, resulting in a continuous change in box value.

At WTFDrip, the products you unbox adhere to a 'value obtained' principle. This means that if you exchange or receive an item valued at $10, you won't be able to sell it back for more than $10. However, its value may decrease over time. This practice is in place to prevent market manipulation and abuse. We advise against holding onto items as assets; it's best to exchange them promptly to avoid potential loss of value.

If you prefer to hold items for future play, we recommend opting for vouchers instead, as they maintain a fixed value.

Whenever you use credits on WTFDrip, you earn XP points. XP is utilized to advance in levels, with higher levels unlocking more daily rewards for you.

For each level you achieve, we reward you with a key. These keys can be utilized in our Level Rewards section to purchase thrilling boxes!

Certainly. Every item included in our Mystery Boxes undergoes thorough authentication and is guaranteed to be authentic and in pristine condition before being dispatched. We ensure that all items are precisely as advertised, bearing the exact brand they're attributed to, providing you with peace of mind regarding their authenticity.

StockX verifies the products in our Mystery Boxes before shipment, which may sometimes lead to slightly longer delivery times. However, this extra step is well worth it, as it assures you're receiving genuine products.

Our electronic items, including hardware, accessories, peripherals, and a selection of miscellaneous items, are always brand new. In the rare instance that you receive an item in less-than-perfect condition, you're entitled to a return.

Our luxury products, including watches, jewelry, and more, are shipped similarly to our other available items. However, it's essential to acknowledge that many of these products are limited in availability. This limitation may impact the timing of your order, or in rare instances, necessitate the cancellation of your order request. This gives you the option to exchange or select an alternative withdrawal method, such as cryptocurrency.

We are committed to offering only the finest products in stock, and the item description will always provide details regarding the specifications. Additionally, please be aware that, while we cover most of the shipping costs, some products may be shipped internationally. In such cases, any customs fees will be your responsibility upon receipt of the product.

To add funds to your account, just click on the 'Wallet' button located in the top-right corner, select your preferred payment method, and then follow the on-screen instructions.

If you're dissatisfied with the product you've unboxed, you have the option to directly withdraw the total value of the product in cryptocurrency, starting at $/€20. To initiate a withdrawal, the product must be available in your cart. First, navigate to the top-up section in your cart to access the 'withdraw' tab. Then, select your products, verify that your address is entered correctly, and proceed to request your withdrawal. Please be aware that crypto withdrawals will incur a 2% processing fee, which will be discounted after your request is made.

Crypto deposits can also be made via the top-up section in your cart. Your transaction will be finalized after one confirmation or more.

The minimum deposit amounts accepted are as follows: LTC and ETH: 0.01; BTC: 0.0001; and BCH: 0.001. Depositing less than the minimum will result in a failed deposit, and the amount sent will be irreversibly lost.

We provide you with the chance to earn a 6% bonus on your daily top-ups of up to $100/EUR by depositing with cryptocurrency.

No need to worry! Occasionally, it may take up to 15 minutes for top-ups to reflect in your account balance, or up to two hours for crypto payments. If you haven't received your top-up after two hours, please feel free to contact our support team at help@wtfdrip.com.

If you haven't utilized any of the balance you've added to your account, we may be able to assist you in returning it to your crypto account keep in mind fees will be deducted from your balance. Please contact our Support team for further assistance.